Frequently Asked Questions

How can I get more information on your offerings?
Get the resources and support you need with the industry's most comprehensive technical support program. With Technical Express, you get answers to your questions 24/7 from the LATICRETE®. Contact us by email or phone (+39 059 557680).

Do you provide warranties?
LATICRETE provides comprehensive commercial and residential warranty programs.

Do you provide any kind of technical support for complex designs and installations?
LATICRETE® provides Technical Design Manuals to assist design professionals in assessing and specifying the correct installation system for a variety of different installations and applications, such as:

  • Medical, Educational, and Hospitality Facilities - Tile and Stone Installation
  • Mass Transit - Tile and Stone Installation
  • Swimming Pools, Fountains, and Spas
  • Industrial Tile and Paver Applications
  • Direct Adhered Tile, Stone, Masonry Veneer, and Thin Brick Facades
  • Animal Health and Wellness Facilities.
  • Steam Rooms and Steam Showers

 

JOB PLANNING & INSTALLATION

Where can I find tips and information about planning for and using your waterproofing products?
Refer to this FAQ for info on how to use our waterproofing products.

Where can I find tips and considerations on substrate and surface preparation before finish installation?
Refer to this FAQ for considerations on substrate and surface preparation.

Where can I find tips and information about using your cement grouts?
Refer to this FAQ for info on how to use our cement grouts.

Where can I find tips and information about using your epoxy grouts?
Refer to this FAQ for info on how to use our epoxy grouts.

...What about your SpectraLOCK grouts specifically?
Refer to this FAQ for info on how to use our SpectraLOCK products.

Where can I find tips and information about using your anti-fracture membranes?
Refer to this FAQ for info on how to use our anti-fracture membranes.

Where can I find tips and information about using your floor heat systems?
Refer to this FAQ for info on how to use our STRATA_HEAT™ floor heat systems.

 

TROUBLESHOOTING

Where can I find more information on waterproofing?
Refer to this FAQ for troubleshooting, tips, and more on our waterproofing products.

Where can I find more information on surface preparation?
Refer to this FAQ for troubleshooting, tips, and more on our surface preparation solutions.

Where can I find more information on cement grouts?
Refer to this FAQ for troubleshooting, tips, and more on our cement grouts.

Where can I find more information on epoxy grouts?
Refer to this FAQ for troubleshooting, tips, and more on our cement grouts.

Where can I find more information about anti-fracture membranes?
Refer to this FAQ for troubleshooting, tips, and more on our anti-fracture grouts.

 

PRODUCT INFORMATION

Where can I more information on your product certifications?
Search our library of approvals, certifications and test reports to provide you with critical information on product performance. Information includes UL GreenGuard Gold certificates, IAPMO approvals, sound control test reports, and more. 

Where can I learn more about your adhesives and thinsets?
Refer to this FAQ for troubleshooting, tips, and more on our adhesives and thinsets.

Where can I learn more about your floor heating system?
Refer to this FAQ for more information on our STRATA_HEAT™ floor heating system.

Where can I learn about your sound and crack isolation mat? 
Refer to this FAQ for more information on our 170 Sound & Crack Isolation Mat.

Where can I learn more about your waterproofing products in pools and water features?
Refer to this FAQ for more information on our HYDRO BAN in pools and water features.

Where can I learn more about using your tile and stone surface care products ?
Refer to this FAQ on LATICRETE® STONETECH® Surface Care products

If you have a technical question not answered here or have a suggestion for a new FAQ, please feel free to contact the LATICRETE® Technical Services Team.

Send an Email >
Call Us: 1.800.243.4788 x1235