FAQ

How can I get more technical information on your offerings?
Get the resources and support you need with the industry's most comprehensive technical support program. With Technical Express, you get answers to your questions 24/7 from the LATICRETE®. Contact us by email or phone (+39 059 557680).

Where can I find tips and information to plan a job with your products?
Refer to this FAQ for considerations and information on preparation for your project.

Help! I need to troubleshoot your products.
Refer to this FAQ for information on troubleshooting, tips, and more.

Where can I find product data sheets or safety data sheets? 
These documents are provided on all product pages; you can also refer to this database to search and download PDFs for easy reference.

Where can I find information on product certifications?
Refer to our library of approvals, certifications and test reports. Information includes UL Greenguard certificates, IAPMO approvals, sound control test reports, and more. 

Where can I learn more about specific products?

  • Floor Heating: Refer to this FAQ for more information on our STRATA_HEAT™ floor heating system.
  • Sound and Crack Isolation: Refer to this FAQ for more information on our 170 Sound & Crack Isolation Mat.
  • Waterproofing: Refer to this FAQ for more information on our HYDRO BAN in pools and water features.
  • Tile and Stone Surface Care: Refer to this FAQ on LATICRETE® STONETECH® Surface Care products.